And you are?
It would be a good idea to introduce yourself first in the new members section with a brief story of yourself.
Dan and Matt have been lumped together as we all know they used to work together selling and producing armor and up until recently have both had similar business practices in not returning emails and coming up with a bunch of excuses when they do.
I know Dan doesn't work with Matt on this new project but they are very similar in the way they go about their business from a customers point of view.
It doesn't take a big part of your day whatever you are doing to contact the people that have payed in advance in good faith for goods, and be kept waiting for over a year for those goods without so much of a short update to put the customer at ease about their investment.
It is only recently that both Matt and Dan have started to reply to emails and catch up on back orders.
I have not had a purchase with Dan and yes he might be a stand up guy and love and be proud of what he does but that is no excuse to be reading what I have read from customers that have payed alot of money for helmets and armor. There are many threads on many forums about both Matt and Dan so I suggest that you read up and take in customer reviews before saying that it is atrocious and ridiculous.....
Dan isn't Matt and visa versa but they both have their faults when it comes to customer service......
I must also add that Matt seems to have got himself together recently and so has Dan from what I hear and are both sending out/catching up orders.
I waited over a year for my armor from Matt and am still waiting for the 2 helmets I have payed for, which I have been told will be sent out soon.........along with the missing armor parts!
So please excuse people getting pissed off if they have invested thousands of $ and not seen anything for their money.
Matt,
I am Happy as I know you will probably see this!
Mark.