I don't know who they are, really, so cant comment. I'm bad for real names.
I'll rephrase: I'm against admin soliciting or encouraging feedback of any kind because it shows favouritism , and if admin does suggest, or strongly suggest, that kind of post that the post be sent to admin to read , correct anything that shouldn't appear in it, and then allow to be posted.
Let's be honest:. This thread should have four posts:
1- admin post, the following is a complain by a member. Only a response from the vendor is allowed.
2- complaint
3- response
4- admin post, thread locked, old continue in pm or other non public means.
5- admin follow-up, the issue resolved to both satisfaction. This post doesn't get posted until it's true.
Just like the better business bureau.
Make it a separate area for people to read if they want.