I've had nothing but excellent support from anovos. They offered to send my alpha helm early so I could have it during chemo, they followed up daily when my alpha suit sat at customs for three weeks because a 0 looked like an O, and responded favourable when I asked to buy damaged parts for a custom suit rather than damage my hood parts. Like any customer service people treat them respect, understand that they didn't FUBAR the armor, and they don't pack the boxes.