So sorry. I get about 150 emails a day and I run a full time sign shop (my real job) besides trooperbay. I try to answer all emails at least once a week but strive for twice a week. If I missed yours then I apologize, for the record. I don't know why you choose to make this public or for the record, but I don't have a problem with it either. I believe you requested a return for two separate purchases? I did that and I believe you mentioned that your strapping was missing in one order so I did a return for that too. You also asked me if you could add some paint to another order that you made and eventually asked for a return on. You also emailed me the same day asking if you could get a credit for order multiple items. Lots of questions and lots of emails.
For anyone reading this - I do not combine orders on ebay. - Period. If you want everything shipped in one box (yes) If you want a discount and refund for shipping (no)
The reason for this is really simple. If you select "add to cart" when you buy something, it will do it automatically. If you make several "buy it now" purchases, you will be forced to pay for each one individually. In that instance you cannot ask for the orders to be combined. Also, I do not invoice because I do not have time to mess with that. So all purchases are buy now, pay now. Lastly, I pay a final value fee for every purchase you make. If I refund you for shipping, they don't refund me for final value. Ebay charges final value fee's inclusive of shipping because they consider it income for me. So I start taking a loss if I refund every person who asks for a refund of excessive shipping. The whole thing becomes overly complicated. So no I do not combine orders and will not refund excess shipping. Next time try "add to cart". It should work or save us both some money and purchase on trooperbay.com where shipping is only $7.99 (US) $10.99 (Can)$15.99 (Int) whether you buy 1 item or 100. OH and shipping is FREE if your purchase is $150.00 or more (US).