When I got my boots last month, I found I had to send 2-3 emails for every one replied to. Like when I asked for payment received verification, it took a few emails before I got a reply. Also, received conflicting emails (as in "your boots were shipped yesterday", and then a day later "your boots are going out today").
However, the quality is fantastic, and despite the ok service, Im glad I ordered them. I ordered a 1/2 size up, and found them a bit narrow in the front, and glad I upsized. I look forward to all the trooping I'll get out of them