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StrawBarry

A Letter from Anovos Regarding Pre-Orders

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Due to the many recent delays for preorders, Anovos sent this letter out to their customers and I thought it'd be interesting to share with you all today.

It states,

 

"To our customers,

 

At ANOVOS, we strive to make high quality products and deliver them in a timely manner. Our founding principle was to create costumes and props that would set the “gold standard” in production quality replicas. However, we realize that we have not effectively met the delivery expectations of our customers, and we would like to sincerely apologize for any frustration this may have caused.

Our goal is always to improve all aspects of our company, and we are aware of the delays in production, refunds, and in-stock shipments. We, too, consider these delays unacceptable and hear your concerns.

Over the next few days we will be communicating how ANOVOS plans to change in order to serve our customers and community better. It is our hope that these necessary changes in both process and transparency will restore your trust and faith in us as a valued customer.

Thank you for your support and patience.

 

Joe Salcedo, CEO ANOVOS Productions LLC

Dana Gasser, COO ANOVOS Productions LLC"

 

Link: https://www.anovos.com/blogs/news/meeting-expectations-a-letter-from-anovos-to-our-customers

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You can also find a thread in regards to Anovos here

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I see they are just as reliable with distributing e-mails as they are their product. I haven't seen this "apology" in my inbox and I waited fourteen months for a TK kit, received two TK kits, and a year later was asked if I still wanted one. They have great products, in my experience, glad to hear they're finally aware of their reputation in the community with regards to pre-orders. 

Edited by AngryEwok
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