I ordered a pair about a month ago, expecting I'd have to go on their wait list. Lucky me, they had a pair of size 13 ready to ship--got my boots in under a week. Customer service was impeccable. Boots came well packed for shipping, and they included a shoehorn, cloth storage bags, instructions for proper care, and a really cool patch and sticker (to stick on my trooper storage box?). Size was correct, but others are right: the boots run somewhat narrow. I don't have particularly wide feet, but I've been wearing them around the house a few hours a day to condition the leather a bit. That's helped and I'll be fine. No regrets at all about TK Boots!