I had a similar situation with my order. I ordered from the Doopydoos site and heard nothing for months. I called, emailed and then asked paypal to look into the order. They got nothing back from them either. Months passed so I asked for my money back from Paypal which I got. I then ordered another doopydoos E11 from ebay from a seller (who had them but weren't doopydoos people) and It arrived in days and was perfect. Loved building it.