[ANOVOS; Major customer service issue]

I had nearly exact same experience as you. Ordered a First Order Stormtrooper helmet from them which came with defects. Requested a replacement and returned the helmet to them. After weeks of no replies they told me it will take another 5-6 weeks for a replacement helmet. I told them to just give me a refund and I got my money back about a week later. This all happened in a span of 3 months. Their customer service is terrible. Shameful even. Especially for a licensed company. 

I'm thinking of actually just asking for a refund, hopefully they'll respond if I do.

[ANOVOS; Major customer service issue]

Search your email (the one on file with them) for ANOVOS. When you find the original email you received when entering your ticket with them, open the same link in it and see if there is updated information in the ticket. I have recently done the same thing and found out that ere were updates in December, January, and February, but I did not receive any new emails about the updates. Hopefully you'll find updates as I did.

 

I've been checking their ticket system daily, no reply from them since they sent the shipping label for the return almost three months ago.

[ANOVOS; Major customer service issue]

Almost three months ago now I sent my ANOVOS standard line first order stormtrooper helmet back because of an issue with a huge gap above the vocoder. Since then I haven't received a single word about when to expect my replacement, even though I've desperately been trying to contact them through email, phone, and their ticket system. Does anyone have any insight into this situation or know a way to contact them?