Tricky the Clown

I'm thinking of actually just asking for a refund, hopefully they'll respond if I do.

I've been checking their ticket system daily, no reply from them since they sent the shipping label for the return almost three months ago.

Almost three months ago now I sent my ANOVOS standard line first order stormtrooper helmet back because of an issue with a huge gap above the vocoder. Since then I haven't received a single word about when to expect my replacement, even though I've desperately been trying to contact them through email, phone, and their ticket system. Does anyone have any insight into this situation or know a way to contact them?