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TK222

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Posts posted by TK222

  1. ANOVOS; Major customer service issue

    in Hard Armor (General Discussion)

    Posted

    Hi Dan,<br>

    Unfortunately in ANOVOS eyes your not important, you are just another customer. I believe that since they got licensed by Disney they aren't really bothered about customers or it may be a case that the job is too big for them. If you read through the earlier post Bryan (TK3645) had some pre orders with ANOVOS and they cancelled these and closed his account after he complained. All I can suggest is keep complaining until you manage to get hold of someone who does seem to care and will get it sorted or complain to Disney as I did. It seems to me that in your case ANOVOS probably see the shipping of the helmet back to them and then sending you the new helmet of choice not a financially viable exercise, but obviously from your side you want it exchanged. Just keep on complaining and contact Disney too!!<br><br>

    Cheers <br><br>

    Mark.....TK222

  2. ANOVOS; Major customer service issue

    in Hard Armor (General Discussion)

    Posted

    Hi Bryan,<br>

    Your right mate, it appears there is no quality control going on. The replacement I received was damaged in exactly the same area as my original, but worse!! It was scuffed and marked all over( as if someone had been trooping in it for a year or so!!!). So I decided just to stick with my original So I put a hammer through the replacement and sent them the images of that.<br>

    I told them I was not prepared to destroy the helmet until the replacement arrived as it had taken so long to get to the point of them agreeing to send a replacement 'how could I be certain they would send out the replacement?'.<br><br>

    The import duty was heavily reduced to around £15. as its dependant on the value ANOVOS chose to put on the invoice. It would have been better though if the replacement had been in good condition, but I felt I had at least got them to acknowledge their product wasn't upto standards.<br><br>

    As you say, I can't believe that they have changed their returns policy but you are right it is down to them not wanting to stand the charge of the returns back to USA but if they quality checked the stuff first they would not need to stand the return costs or the cost of shipping out a replacement.<br><br>

    Just keep on at them mate, that's what I did, I even complained to Disney about ANOVOS!!!<br><br>

    Hope this helps pal.<br><br>

    Cheers <br><br>

    Mark.....TK222

    • Like 1

  3. ANOVOS; Major customer service issue

    in Hard Armor (General Discussion)

    Posted

    Hello mate, don't smash your helmet up!!! I had the same instructions and refused point blank and a good job I did as what I received was in a worse condition to my original!!!<br>

    Tell them you will destroy it when you recieve the new one and your happy with it, put it to them that they have your credit card details and if you don't send them evidence of smashing the helmet they can charge you again.<br>

    The only thing is you will get charged import duty again on the new helmet.<br><br>

    Cheers<br><br>

    Mark.....TK222

  4. ANOVOS; Major customer service issue

    in Hard Armor (General Discussion)

    Posted

    Hello mate, I've had problems too and after months of getting no replies or updates I have in the end complained to Disney about ANOVOS, since they are selling licensed Disney products. So far I have had more contact with Disney in the last week and a bit than I have from ANOVOS since I let them know my TFA trooper helmet arrived in the U.K. damaged.<br>

    Just thinking it might be an angle to try if you get no joy from ANOVOS.<br><br>

    Cheers Mark.....TK222

    • Like 1

  6. E-11 Power Cylinders Research Thread (renamed from "3 Central Fuses...")

    in ANH BlasTech E11

    Posted

    Hi Andy,

    Agh, that's a shame and quite typical of what we have been thrown into!! I've just taken a look at the eBay link and I bet there will be someone building an E11 that sees these and decides to buy them not knowing what you do. I was thinking there's a place near me that deals with ex-military stuff and I believe one of the things they handle is old radios, it may be worth just asking if they have any idea what the resistors are from if I show them an image?

    Just looking on the other thread and the image of all the power cylinders laid out looks quite impressive with everyone's name underneath and I can see a gap!!! :) :)

     

    Cheers Mark.....TK222

  8. E-11 Power Cylinders Research Thread (renamed from "3 Central Fuses...")

    in ANH BlasTech E11

    Posted

    Hi Andy,

    I'd go with 'power cylinders', but as you mention many people do refer to them as something else so it would be good to be all calling them the same thing. :)

     

    The 't' shirts are great, I would have one but your recent post for the luke/yoda lamp has meant I am having to prioritise what I am going for first :( . I guess you can't have everything when you want it!!

     

     

    Cheers Mark.....TK222

  10. E-11 Power Cylinders Research Thread (renamed from "3 Central Fuses...")

    in ANH BlasTech E11

    Posted

    Hi Andy,

    are you sure you don't have a secret to tell us, that you actually work on the films and seeing us all suffer in the search for these elusive parts you felt sorry for us and decided to produce some as you did for the film!! :)

     

    Great work Andy and as everyone else has said unbelievable attention to detail, for some one who doesnt know they would think they are looking at the real thing.

     

    Cheers Mark.....TK222

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