mikidymac[TK] Report post Posted December 13, 2018 28 minutes ago, Sean Hebein said: I wish that they would say something about shipping the Kylo ensembles. I have reached out a few times and got back generic "We are on track to ship by December 22nd". They always have said that though so nobody really knows what is going on. I wouldn't be surprised if we get to the day of season close and they push it to winter...... Agreed, I can't believe how a Anovos can say we are ontrack to ship Spring 2018, then the Kylo is ontrack to ship Summer 2018, then ontrack to ship Fall 2018 and now still no word. Who the heck is manning the wheel there? Share this post Link to post Share on other sites
Sean Hebein[501st] Report post Posted December 13, 2018 All signs are pointing to them being afraid of how the truth will be received by their customers. I think they have known all along what the real delivery dates are going to be. They already seem to struggle with cash flow as evidenced by how hard it is for people to get refunds. If they told people back in Spring that they would have missed their projected ship date by 9 months minimum, they would have likely had an avalanche of refund requests that they wouldn't have been able to honor. To be clear, I think Anovos customer service is just as in the dark as the customers, they get fed the "on track to ship by X" and that is what they regurgitate. 1 Share this post Link to post Share on other sites
SNK Report post Posted December 14, 2018 Well it took them almost a month to ship an “in stock” imperial officer belt that I bought during their pre-Black Friday sale. Finally will arrive tomorrow. So I’m not surprised. Sent from my iPhone using Tapatalk Share this post Link to post Share on other sites
ultravtec757 Report post Posted December 14, 2018 By the time we get these, there will be a new trooper that we will all want and the cycle will start all over. 1 Share this post Link to post Share on other sites
mikidymac[TK] Report post Posted December 16, 2018 Well we aren’t the only ones frustrated. I was just a Disneyland Launch Bay yesterday and was talking with one of the supervisors and they brought up a Anovos. They said that when they were selling the Anovos helmets and costumes they got so many angry customers from late or no delivery they pulled the plug. So sounds like the Mouse isn’t too happy with them either. 2 Share this post Link to post Share on other sites
Hutt-trooper[TK] Report post Posted December 22, 2018 So the 21st has been and gone... I must just be further down the list which is why I didn't receive my shipping notification from Anovos... right? Surely lots of other members here have got their notification..? right? Anovos wouldn't miss yet another deadline promise without saying anything again... right? Hmmm... Share this post Link to post Share on other sites
Harbinger[Staff] Report post Posted December 22, 2018 Yeah. I’m hoping we get an email update soon. Share this post Link to post Share on other sites
mikidymac[TK] Report post Posted December 24, 2018 You all realize they were not shipping the FOTK on the 21st correct? They posted over a month ago it wouldn’t start shipping until spring wit a completion before Celebration in April. Share this post Link to post Share on other sites
Hutt-trooper[TK] Report post Posted December 24, 2018 Oh. Maybe I mis-read their September 21 email? When they said they were 'pushing the first wave of delivery one more season' I assumed that meant 'one more season' from their previous update (on June 5th) which had promised shipping to be Spring through Summer 2018 (March 20 - September 21, 2018)? So I'd assumed that 'one more season' meant Fall 2018 (ending Dec 21)? Do you think maybe they meant one more season after the the season in which their email was sent? You could be right but that's pretty sneaky - as it's really a TWO season delay from their previous update. Either way - there's no armour been shipped - and even as I type this (as self-therapy) I realise - it doesn't really matter WHAT Anovos say, or how I interpret it... their emails have no bearing on when we'll actually receive anything... Just would've been a nice Christmas present to hear that they'd actually met their (most recent) promise and started shipping... On a more cheery note - I hope everyone checking in on this thread has a very Merry Christmas, and that there is much Star Wars in your stockings and under your trees. MTFBWY. 1 Share this post Link to post Share on other sites
mikidymac[TK] Report post Posted December 24, 2018 Merry Christmas to you all as well. The FOTK was no surprise but none of their other items that were set to ship by the 21st went out either and no communication as typical Anovos. 1 Share this post Link to post Share on other sites
ukswrath[Staff] Report post Posted December 24, 2018 Merry Christmas to all. We can only hope Anovos does the right thing and satisfy it's customers. 1 Share this post Link to post Share on other sites
ultravtec757 Report post Posted December 24, 2018 Merry Christmas, everyone! Share this post Link to post Share on other sites
kungfugrip12 Report post Posted December 28, 2018 While we're still waiting for our shipments, I figure I'd go ahead and wish all of you patient folks a Happy New Year as well!! 2 Share this post Link to post Share on other sites
bear0902 Report post Posted January 4 What’s this mean? It says liquid error? It was a mistake I guess?Sent from my iPhone using Tapatalk Share this post Link to post Share on other sites
themaninthesuitcase[Admin] Report post Posted January 4 17 minutes ago, bear0902 said: What’s this mean? It says liquid error? It was a mistake I guess? Liquid is a templating system created by Shopify to make it easier to design web shops. Anovos use Shopify to provide their web shop. Looks like there is an error in the template/software somewhere which is causing this error. Share this post Link to post Share on other sites
bear0902 Report post Posted January 4 Liquid is a templating system created by Shopify to make it easier to design web shops. Anovos use Shopify to provide their web shop. Looks like there is an error in the template/software somewhere which is causing this error.Ahh ok thank you ! Sent from my iPhone using Tapatalk Share this post Link to post Share on other sites
ImperialMarine778[TK] Report post Posted January 5 (edited) Happy New Year everyone! The shipping calendar is still not updated. And looks like Anovos is still completely silent. Any word on anybody receiving their Kylo Ren costumes at least (despite shipping not updated for that item either), or any Imperial item from Anovos to indicate that Anovos still ships stuff? How about the officer belt? Edited January 5 by ImperialMarine778 Share this post Link to post Share on other sites
mikidymac[TK] Report post Posted January 5 Nope. Still no word on my Kylo since September 4, 2018. Share this post Link to post Share on other sites
bear0902 Report post Posted January 10 Ughhhhh this is taking so long. I think I’ll be dust by the time this armor comes out... Sent from my iPhone using Tapatalk Share this post Link to post Share on other sites
sma1chan Report post Posted January 11 Looks like they have quietly changed the ship date to winter now (up through March 21) without actual status updated... Share this post Link to post Share on other sites
mikidymac[TK] Report post Posted January 12 Looks like they have quietly changed the ship date to winter now (up through March 21) without actual status updated... Nothing has changed. They gave these dates months ago people. Complete shipments before Celebration in April was their exact words. They did update their shipping estimates by putting them directly on the product pages towards the bottom. Share this post Link to post Share on other sites
sma1chan Report post Posted January 12 On Sept 20th they said the next step was about an additional month of tuning, then start manufacturing with the hope to finish shipping all waves by celebration. I would figure by now they would be shipping some of the initial orders out since it has been 3.5 months since then. Until a few days ago the shipping calendar said by Dec 21st which I assume was their starting to ship out to people. Share this post Link to post Share on other sites
mikidymac[TK] Report post Posted January 12 It’s no secret that they are way behind and making excuses. That being said I wouldn’t expect to start shipping until February at the easiest, shipping into March if their estimates have any shred of truth. On the Kylo REN they have been saying it’s done and heading to the fulfillment center for almost a year now and they just changed the estimate from Fall to winter so they are just spinning lyes now. Share this post Link to post Share on other sites
