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How to reach HFx

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I placed an order with HFx a week ago. I understood there was a 7-10 day lead time but, I have never received an order confirmation nor can I get them to answer emails or Facebook PMs. Is there any other way to reach them? Or is this normal for them? I would just like a confirmation that they received my Paypal payment that's all.

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I sent one yesterday but I sent it to the contact email I believe. Maybe it went to spam who knows. I was not meant to sound upset or worried I just wanted to know you guys got it that's all. I'm sure you're a reputable group or people wouldn't praise you so much.

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